Monthly Archives: July 2009

Settling disputes

From time to time, teams will get into conflict situations. Arbitrators will quickly recognize the issue as a ‘communication gap’, but the parties involved in the conflict will be overcome by their emotion and defensiveness to listen to reason. Try … Continue reading

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Beware the ‘sound byte’

Mark Twain described sound bites as “a minimum of sound to a maximum of sense.” Sound bites (yes, apparently ‘sound byte’ is an incorrect usage) can be very useful to communicate the essence of a topic, problem, opportunity or issue … Continue reading

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Friction pays!

In the course of executing your strategy you will encounter obstacles, frustration and delays. Remember the saying, ‘Necessity is the mother of invention’? Problems drive discovery/invention of solutions. Problems drive the need for creativity. Without problems, there will be very … Continue reading

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Why it ‘stinks’

Its why we need to take a shower every now and then.Its why we need a haircut periodically.Its why we need to clip our nails from time to time.Its why we need to refill the gas tank after driving.Its why … Continue reading

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Everything is interconnected: use this fact to your advantage in creating plans

This is an analogy familiar to software programmers. Code that refers to data that does not exist produces software crashes. The whole science of software engineering has spent a lot of effort on creative solutions to prevent such code from … Continue reading

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Scoring points in meetings

Meetings are expensive. Consider the following costs: Salary and benefits paid to attendees Infrastructure: phone bill, video conferencing costs, rent etc. Other costs: lunch, drinks etc. If meetings do not have clear agendas (is it to take a decision? deep … Continue reading

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